Martin Haworth Articles
Building Confidence In Employees Is A Key Management Role - Click To Read Article
As a manager, you need people around you who are able, focused and above all have the confidence to be amazing. The challenge is, just how can you go about building confidence in your employees...
Time Management Skills For Increased Productivity - Click To Read Article
Time management can be very difficult for some managers, causing them to keep putting off tasks that they don't want to do, however important they are.
How To Get And Maintain Employee Motivation - Click To Read Article
A business is really only as good as its employees. When you find good employees it is worth valuing them, investing in training them and grooming them for bigger and better things. It takes far more money and time to keep finding new employees than it does to work on the ones you already have and improve staff retention rates. Employee motivation isn't as tricky as it sounds...
An Introduction And Guide To Effective Delegation - Click To Read Article
When we delegate as managers, we create time and space for ourselves, to do more of what we alone can do best. We add new opportunities to our people to develop their skills and evolve a much more capable workforce. What could be better...
Delegation Is About Effective Management - Click To Read Article
It is well known that effective leaders are those people that understand what delegation is and who also have the required skills with which to delegate tasks effectively. A manager who is not good at delegating tasks to a team, will soon find that they have started to burn themselves out and this will build their stress levels.
Why 'Hiring Now' Is A Sign You May Have Problems - Click To Read Article
The sign was hanging behind the service counter on the McDonalds nearby. 'Hiring Now', meant they had places to fill and this was potentially a great way to draw employees, with their throughput of customers. Yet what other message did it give?
Why I always Keep my Promises - Click To Read Article
It's a small thing, but it is important. In your business, forgetting little things promised causes erosion of trust and belief in you. And ultimately, those little things add up to a lot for your people. And that affects you and ultimately,
your business success.
Why Saying Well Done Works - Click To Read Article
We all like to be acknowledged, but for thousands, even millions of employees, such recognision never happens. From one day to the next, there are no positive messages for their contribution - yet as their boss, you can do this - and it will pay untold benefit for your business, organisation and, of course, you and your people.
What Is Leadership - What Is Management? - Click To Read Article
Two absolutely necessary things needed for the survival of any organization are leadership and management. Roles described in a million ways, in a million places. But what's the difference - and, why are both important, in their own way?
Time Management and Your Big Rocks - Click To Read Article
In Steven Covey\'s excellent book, \"The Seven Habits of Highly Effective People\" (which, incidentally, is exactly why I am here today and not stuck in my old corporate job - another day, perhaps), he tells a well-worn story about the use of time.
Time to Stop Yourself Doing Everything in Your Business - Click To Read Article
You\'ve been there and done it. You\'ve got the tee-shirt and your experiences mean that you can cut so many corners. So you do. It\'s easier. You respond to all the requests, questions, challenges and mistakes of your people. By fixing them.
Top Ten Things You Would Never Hear a Coach Say or then again - Click To Read Article
Just for fun and yet with some real insights to how a coach works, this list is an indication of culture and style. It will vary. From coach to coachee; to the relationship between them. None of these are wrong as such, though some might be decidedly odd in any context...
Time For A Career Change Focus On A Job You Love - Click To Read Article
If you're in a 'same-four-walls' job and the people are getting you down, watch out, or before you know it, you will have no time left to get a better work life.
Time Management and Team Development The Yes and No of It - Click To Read Article
When to say 'Yes'; when to say 'No' - the dilemma! You see we human beings spend a lot of our time saying them at the wrong time - and it gets us into all sorts of trouble, expends our energies and wastes our time. In fact, if we said 'Yes' when we say 'No' and 'No', when we say 'Yes', it would make big, big difference in our lives.
Top Ten Tactics for Team Building Success - Click To Read Article
Bosses who lead the best businesses. realize early on that they cannot run their business alone. As their business grows, it just becomes unmanageable. Then, trying to lead it alone, it will either kill them or, slowly but surely, they will fail. Time to call for help and get your team building off the ground!
Top Ten Tips for Outstanding Customer Service - Click To Read Article
Keeping customer service focus simple, is the key to enabling all of your people in the front line. Delivering the following Top Ten Tips for Customer Service well, will make sure your people make the best of their customer relationship.
Top Ten Tips About People Management - Click To Read Article
Sadly, Performance Management has got itself a bad reputation. Dreaded by those on the receiving end and considered an unproductive chore by the manager, the value and benefits have been lost. But there is another way and here are Ten Tips to help.
Top Ten Tips About Communicating with Your Employees Effectively - Click To Read Article
Employees need to have the most effective communication directed at them to ensure they deliver. Yet managers in business and organisations so often fail to grasp the basics. These Ten Tips will help you to get the message across the most effectively...
Top Ten Things About Creating a Business Vision - Click To Read Article
To visualise where you are going, is deeper and more sensory than anything you have ever done before...A clear, focused Vision is the most effective thing a leader can have, and the most useful item he or she can share. with his or her people...Here's how the best set about it easily.
The Value of Being Appreciated - Click To Read Article
There are a whole load of resources you can find on 'motivation'. Books, tapes, internet etc. Yet it need not be so complicated...
The Power Of A Group In Your Business - Click To Read Article
In a constant effort to do more with less, our world seems to become more frenzied every day. Security issues and national politics change rapidly. We have to know more, be more, and do more than ever before. There seems to be no time for planning future personal or career moves, or thinking creatively about business issues.
Team Building Inherit or Create - Click To Read Article
Is it easier to have a bunch of people that are brand new to a team, or one that you mould from those you inherit?
Ten Steps To Effective Meetings - Click To Read Article
Meetings are vital for business. But only if they are run effectively and efficiently. Here are ten straight-forward steps to help you get the very best from them, and those who show up!
Sustainable Business Growth - It Is All About Team - Click To Read Article
You want a growing and developing business and you also see that you are putting all the effort in. In fact it's a level of workload that you know, deep down that you cannot sustain. The answer is to stop - and build your team around you that makes this much, much easier. So, where to start...
Switch on Your Employees - Say an Unexpected Thank You - Click To Read Article
Unexpected recognition for a job well done is very, very validating for your people. It's how you do it that counts...
Team Development - Easier to Start from Nothing - Click To Read Article
Is it easier to have a bunch of people that are brand new to a team, or one that you mould from those you inherit?
Ten Key Facts About Dealing With Difficult People You Must Know - Click To Read Article
The tendency is to come at this is from two opposing sides. Two adversaries locked in a battle for survival. It is scary when Dealing with Difficult People! Yet there are steps forward you can take...
Ten Reasons Why Its Best to Accept How You Feel During Change - Click To Read Article
Change is challenging. It impacts on people and they resist. But sometimes they resist experiencing the feelings that accompany change. Yet accepting and appreciating how you feel in changing situations can help. Here's how...
Ten Ways To Be Better At Dealing With Difficult People - Click To Read Article
Dealing with difficult people is critical if you are to manage the rest of your team and business to the max. Yet sometimes, just one person can demand your attention, in one way or another, in a way more disproportionate amount than everyone else put together. And if you have two of them, well...
The Importance of Clear Business Goals - Click To Read Article
For you to get where you want to go, there are four key steps for you to take. They are not difficult, but they are vital...
The 5 Things Great Managers Sense about their People Every Day - Click To Read Article
For someone who manages people, being very aware is a vital component in your toolbox. And heightened senses in your everyday business life are critical if you are to get the very best performance from those around you - and for them to deliver the successful results you want. And the good news it that it is easy to build awareness...
Ten Top Ways for Managers to Motivate Their People - Click To Read Article
Motivating people is a sure way to get the best from them - yet it is not something for a to-do list. Motivation comes from consistent cultural shifts from within.
Managers are the ones who can show behaviours which will make the difference and lead to a team of highly motivated individuals developing your business forward.
Strategic Thinking Tactics - Time To Be A Visionary Leader - Click To Read Article
Strategic thinking is an approach or a perspective that any manager needs to adopt while thinking about their business organization into the future. It is an indispensable method to learn how to convert long-terms aspirations and goals into reality.
Success Steps You Can Use To Make Interviews Easy! - Click To Read Article
Here are a few ideas to set your mind at rest and help you on your way with interviews. They are an inherent part of almost any selection process you care to mention - and they can be challenging; scary even. Until now!
Stop Dreaming - Now Is The Time To Start Your Own Business - Click To Read Article
Starting your own business can be one of the most challenging difficulties that you have ever made. Yet making that decision, for many, will be the best decision they ever make. To help make it easier, here are a few ideas to help you.
Successful Succession Planning - Driven By Managing Performance - Click To Read Article
There are a number of areas to keep your eye on as part of your succession planning activities. Top of the list has to be that as you formulate your ideas to get those people organized to be top class performers, you need to know how they are doing, right now. Here are some ideas...
Succession Planning - 3 Brilliant Benefits For Managers - Click To Read Article
Succession planning in your business is an easy enough project to start up. It creates excellent employees who are ready for the step up when you need it and not when you get caught short. Which will make a big difference to your business. Here's why...
Succession Planning - A Bigger Solution Than You Might Think - Click To Read Article
Succession planning is the process by which a company, in effect "hires from within." It refers to the way a company identifies employees and prepares them for moving up within the company confines. Here's more about the benefits of Succession Planning.
Succession Planning - Vital For Your Business At All Levels - Click To Read Article
There are so many issues in management today and one that so often gets missed is planning for every eventuality. If you have no idea what succession planning is then this article is worth a read - it could make all the difference...
Succession Planning - Your Route To Sustainable Business Success - Click To Read Article
Succession planning is all about having a great team working for you and then more. It's about releasing the unlimited potential in the whole of your workforce. To do that you need to know them all very well indeed. Here's why...
Succession Planning Tricks in Your Business and Organization - Click To Read Article
Succession planning, in any business, is vital to avoid major challenges when a key person leaves their key position. Taking the time to build a succession planning strategy doesn't take that long, so here are a few ideas that will get you started.
Succession Planning Values - Time Invested Is Well Worth It - Click To Read Article
In any business there is a careful balance between the 'day job' and the work you put in to make your business sustainable. If you use a succession planning activity, you will find your jig-saw fits together perfectly. Here's why...
Solve Problems Permanently Ask WHY - Click To Read Article
Someone once said that the real issue behind a problem, is one or more levels below the problem. So, solving problems by fire-fighting when they arise, is firstly, not going to actually solve the problem for good. And secondly, it's tiring, wearing, distracting and worse, it causes a really demotivating environment. Definitely not good - not good at all. So the best thing is to
find out what's really going on, and to do this, you need to go deep. Here's how...
Succession Planning for Your Business - 7 Key Benefits - Click To Read Article
As the manager; leader; ‘boss’; supervisor; CEO; HR Director; you are where the pressure is and you need all the help you can get, with pressures often coming at you from above and below. Succession Planning is here to help you...
Should You Change Jobs? Eight Things To Think About - Click To Read Article
You work gives you all the financial things you need and yet, there's something missing. What is that elusive clue to tell you it's time to move on?
Six Success Steps - What to do when Opportunity Knocks - Click To Read Article
You have spread the word and made changes for a new career. Finally, your efforts pay off and you have got your interview. Want to know what to do when opportunity knocks? Read on!
Scrooged A Dickens of a Way to Manage Change - Click To Read Article
Managing change in our lives and in our businesses is vital in the modern environments in which we live. There is much to learn from that old and cantankerous Dickens character, Mr Ebenezer Scrooge himself...
Rewarding Your Employees - The Pros and The Cons - Click To Read Article
Rewarding your people can be so motivational. And it's a management tool that is so often missed. Yet there are some reasons to be cautious...
Resolving Needs - What Your Employees Wish For! - Click To Read Article
Sometimes in business, the big stuff gets the all the attention it needs - whilst the small stuff misses out. Yet it is the small stuff that your people live with day in, day out. For them, the biggest issues they face are not 'Mission Statements', 'Visions' or 'Corporate Values' - sorry, they just aren't interested. So what is important to them?
Here's how you find out...
Questions Questions Questions - Click To Read Article
Relationship building is the most important activity for all management and supervisory roles.
Relieve Your Workplace Stress - 11 Great Ideas! - Click To Read Article
In business, in careers, in work even, we can suffer overload, so here are 11 simple ideas that can save you.
Stress is a natural body reaction without which we could not exist. It creates a sense of ultra-awareness, alerting our senses, making us ready for the life-saving fight or flight that saves our lives.
Recruitment Standards You Must Have To Build Your Business - Click To Read Article
Recruitment standards are a critical component of assembling a strong management team to fit your company's needs. Maintaining recruitment standards ensures you are getting qualified people, who fit well into the mechanics of your business. Why is this important and anyway, what can you do about it? Read on...
Receiving Thanks and Praise - The View from the Other Side - Click To Read Article
Receiving goods and services from suppliers, whatever shape or form they are, still means some human interaction, most of the time. Yet we are becoming much more demanding as customers...
Relationship Building - 5 Tips and 5 Questions - Click To Read Article
By building great relationships in your organisation, you will shift the baseline way up. So that when you need to manage, it will be much easier. Think how climbing a mountain from sea level is so much harder than from a camp half-way up.
Performance Management - Five Steps To Success - Click To Read Article
Performance Management refers to the way in which a business involves its employees and encourages those employees to help the business grow and improve. Need to know a simple structure for implementing this system and why it is important to the overall success of a business? Read on...
Procrastination and JDI! - Click To Read Article
Getting better information makes for the more correct decisions. Yet the fear of 'getting it wrong' sometimes means that we use collating information and all sorts of other seemingly completely valid tactics as a good excuse for being slow to decide.
Performance Management - By Assuming Nothing - Click To Read Article
There are times when tackling a difficult situation can be so easy to put off. Yet in those moments we have the opportunity to minimise pain for all concerned. Dealing with the most challenging people issues can be tough, but it is tougher to waste time stretching it out just because you don't fancy tackling it...
Prioritise Your Day Keep Focus Win - Click To Read Article
It's such an easy thing to say, "Prioritise", yet many of us find it very challenging, especially in the moment, when the chips are down and everything is going wrong. So what can be done to make the difference to you and your business? How can you decide?...
Performance Expectations - 5 Tips and 5 Questions - Click To Read Article
Performance Expectations to clearly explain what is expected of your people is a vital and fairly obvious first step in any organisation. Yet it fails to be happen so often! So, here are some simple ideas to help you get the very best from your people...
Plan for Business Success - 6 Reasons to Succession Plan - Click To Read Article
There are many valuable reasons to plan for the future - not least because it reduces the inexperience when people leave the business or organisation - yet there are other reasons too..
Moving from a Chiefs and Indians Management Style - Click To Read Article
I\'ve ummed and ahhed about the title for this topic, not wanting to cause offence. So if I do, I don\'t mean to - the term \"Chiefs and Indians\" is a metaphor, not a culture statement, so bear with me, it will become clear.
Networking Doesn't Have To Mean Fried Breakfasts - Click To Read Article
Networking, to many, means getting up at the crack of dawn, meeting with people who you don't want to buy from, whilst eating a third class fried breakfast. If you're looking to change your job to something you want more, it does not have to be that way. Enter the world of social networking!
Networking Time Doesn't Have To Mean Breakfast Time - Click To Read Article
If you're looking to gain clients, it does not have to mean getting up at the crack of dawn. Networking, to many, means meeting with people who you don't want to buy from, whilst eating a third class fried breakfast. Time to enter the world of social networking!
Next Steps to Success - Click To Read Article
What happens when progress slows right down - and nothing happens between you and your team? There is a stifling stench of paralysis. It's time to ensure you have next steps in place. Read on for more...
No Time for Cold Feet - Click To Read Article
Sometimes getting ahead means initial shocks and challenges to your system. And then you can really push on to make progress.
One to One Time - Your Employees Need You! - Click To Read Article
Spending one-to-one time with your people is invaluable. Why? In this article, I'll tell you.
Not Your Fault? Then Whose Fault Is It? - Click To Read Article
It's easy to blame anyone or everyone else when things go wrong - the truth is that we are all pretty much in control of our destiny - and fail to take responsibility for it
More Customers - Watch those Little Things - Click To Read Article
It's a tough market out there. It has been in the past and it gets tougher every year. So there are tiny differences between what makes a customer simply satisfied or absolutely delighted. So delighted that they come back for more AND even tell their friends about you. It's not rocket science...
Managing Your Time Effectively Time to Stop - Click To Read Article
Time is of the essence. And in business, time is money. We all agree to these cliches, but what do we seem to have the least of? And what can we do about it....
Management Success - Your Quick and Easy Guide - Click To Read Article
Ever wondered what was wrong with your business and how you can sort it out. It's great to have a second pair of eyes run over it and tell you what needs to change. Here's a guy who does just that...
Making Time for Team Building Relationships - Click To Read Article
Whatever else you are doing - STOP! - whenever you engage with someone in conversation. Ignore pagers. Put off interruptions. At the very least make sure that you 'honour' the space that you have when you are in any sort of one-to-one with someone else...
Management Fundamentals - Gordon Ramsay and Kitchen Nightmares - Click To Read Article
Ever wondered what was wrong with your business and how you can sort it out. It's great to have a second pair of eyes run over it and tell you what needs to change. Here's a guy who does just that...
Management - Mary Poppins Style! - Click To Read Article
She arrived like magic and weaved her simple ethic of focus, attention to details and fun. What can we learn from this delightful character and apply to our management style? Read on for more...
Manage Your Business from the Rockies, not the Prairies - Click To Read Article
Management is about getting the job done, day in, day out. And it's so easy to get wrapped up in the thick of things. In this article, Martin Haworth, a 27 year sharp-end management veteran and now a Management and Business Coach, explains how getting above it all can reap real benefits...
Managing Change - Get it Right - Click To Read Article
Managing change in organisations is a challenging, process driven exercise, unless you have been courageous enough as an organisation, to be enlightened and multi-inclusive in decision making.
Make Meetings Work - Use An Agenda! - Click To Read Article
For meetings to consistently deliver the required performance and hence outputs, it is critical to have a prepared communication process in advance of the meeting.
Listening - The Powerhouse Management Tool - Click To Read Article
Listening to your people. As in life, many things that work best in business are the simplest things. In this easy to use toolkit, the benefits of listening and the key tips of how to do it best will help you manage to success...
Making A Difference In Your Business - Ten Steps To Get You Going - Click To Read Article
We are all busy people. Our businesses depend on us and they require our full attention. Yet sometimes, it's of value to reflect on the bigger picture of purpose. What is a way to lead and yet, make a difference in your wake.
Listening to Customers 5 Tips - Click To Read Article
We talk about it and feel pretty clever, yet it is not something that we, as managers do consistently, nor enough. It's that old chestnut about listening to and truly hearing our customers - and our people. Here's why it's important...
Make the Most of Your Time - Focus on Strengths - Click To Read Article
Time efficiency and business effectiveness are much better served when we focus our efforts where we are strongest – when we are aligned with our values and skills. And by delegating those parts of our skill-set which less best suited, we get the best of both worlds.
Make a Difference - Sweat the Small Stuff First - Click To Read Article
In 'Leadership', Rudy Giuliani makes a very important point about how vital it is to make a visible difference, however simple and even ineffective that might seem. Yet how much can we do to affect positively the businesses or organisations we lead and manage ourselves.
Make Change Easy Get Involved - Click To Read Article
The level and intimacy of involvement in change makes a big difference to how people are able to respond. Taking 'control' of change can be fruitful, enlightening and, yes, enjoyable. If you are undergoing change, think it through, and then think how you can enable your people to get involved too...
Lao Tzu - Give A Man A Fish... - Click To Read Article
This famous saying, steeped in thousands of years of wisdom, is a valid today as it was then, yet why is it so vital, especially in the fast-paced and technologically wired world we live and work in today?
Leadership Ten Ways To Be Better At Leading Teams - Click To Read Article
Leadership is a fascinating art. A balance between getting things done and having enough about you to maximize both the motivation and engagement of all of your people for now and the future. Building a team that works so well for you is a challenge, so here are a few ideas that will help you along the way.
Lead by Example - 11 Benefits to your Business - Click To Read Article
Leaders in businesses set the standards and the pace for their people. And sometimes it is surprising how much their people look to them to show the way. So if you are the boss, take it for granted that your behaviours are being seen, and you can use this emphatically to be a model for the character of your business. Read on to find out how...
Leadership Styles - the Ten Top Qualities the Best Leaders Show - Click To Read Article
Leadership Styles vary enormously, but there is one overriding quality that is vital in all top leaders...
It's The Way That You Say It That Makes The Difference - Click To Read Article
Sometimes in business there are constructive ways you can develop your people and ways of saying things that will only contribute to their decline. How will you do it?
Its Not What You Say - It's The Way That You Say It - Click To Read Article
Sometimes in business there are constructive ways you can develop your people and ways of saying things that will only contribute to their decline. How will you do it?
Know Your Client - The First Rule of Business Coaching - Click To Read Article
Coaching is currently expanding as a development tool in businesses and organisations and it is beginning now to show clear proof of remarkable successes. Careful preparation, with close attention to the required outcomes, means that the coach and client are fully focused. But the first step to accelerate coaching results in the workplace comes from getting really clear on the strengths and weaknesses of the client.
Intercultural Management - The World Is Out There - Click To Read Article
Getting the very best results through their employees is the value of a great manager. In a changing world, their are huge opportunities where intercultural challenges can be both overcome and leveraged.
Improving Your Management Communications Skills - What's It Worth? - Click To Read Article
A manager needs to have good communication skills. It is one of the major elements of communication. One of the most vital skills in any manager or supervisor's portfolio of skills. But why? What are the benefits of being a good communicator? Read on for more...
How To Use Assessment Centers To Your Business Advantage - Click To Read Article
What is an assessment center? Who needs them anyway - and more to the point, what's the value in using them for a business owner. Here's some ideas...
How to Make a Difference Every Day - Click To Read Article
Every day, everyone can make the world a better place. It's simple; it's quick and it is free. All it requires is a recipe containing you (yes, that's *YOU*!!), awareness and a natural disposition to be brave enough to change the day of everyone you come into contact with in a positive way.
How To Learn Great Management from Our Kids - Click To Read Article
Our kids provide a fabulous resource ready-made for us, 24 hours a day, just ready to teach us all we need to know about management.
How to Make the Most of Being Let Go. - Click To Read Article
For many people, the fear and worry of losing their job is a huge blow to them. Yet more and more people are seeing such a challenge more as the kick in the but they needed, to enable them to achieve much more from their life than they ever thought possible. Even better...they not only grasp the opportunity, but they enjoy life much, much more.
How to Get the Best from Outsourcing - Click To Read Article
To maximise profits, it has become fashionable to place some of your support requirements with 'experts', to allow you to focus on core activities. Especially for small businesses this can work well, but with larger organisations, unless you get it just right, it can be a lot more trouble than it's worth - and cost you a lot more.
How to Coach Your Employees - 5 Simple Steps Anyone Can Do! - Click To Read Article
Coaching has become the buzzword of the 21st century and for many managers and small business owners, it seems like a weird and mysterious thing. Yet it's not complicated or hard. Best of all, you're probably doing much of it already. Read on for 5 simple steps to fine tune your coaching skills.
How 'Hiring Now' Is A Hint You Have Problems - Click To Read Article
For your business to really prosper, you have to get deep down and dirty to ensure that really get clear on issues you are facing. And those your people are facing too...
Henry Ford Whether You Believe You Can Or You Cant You Are Right - Click To Read Article
Truth is, Henry Ford, in this simple little observation, said a truth that even today, so many people fail to realize in themselves. Yet there is a place you can go to make things different.
Hands Off Management Frying Pan Fire or Neither - Click To Read Article
How tempting is it to fix things? You know, you are passing by one of your teams cubicles and they are doing something you know all about. So you give a hand...
Future Business Success - What Does Good Look Like? - Click To Read Article
You know things aren't working out right just now, yet you can't put your finger on quite why. You know that your business could be performing better, but it isn't. It's easy to realise when things aren't going to plan and a great first step is to get really descriptive about the future.
Focus on Brand - Courtesy of EasyJets Stelios - Click To Read Article
Stelios Haji-Ionnaou is the founder of easyJet which celebrates its 10th anniversary this year. Here is one of the 'things I wish I'd known at the start' - all about Brand...
Entrepreneurships Awaits The Stay-At-Home Mom! - Click To Read Article
Entrepreneurs need vision and focus, that's all. And sometimes the moments when this all comes into perspective, are at those life-changing experiences, such as the start of a family. That's when moms can start to get really busy!
Employee Recruitment Top Ten Ways to Get the Best Result - Click To Read Article
Recruiting the best people into your organisation is the easiest way to get the best performance. Starting off well, is by far the quickest and simplest method of having the right employees in the right places. So here are a ten steps to getting it right...
Employee Satisfaction Surveys Stink - Click To Read Article
Truth is, in many organizations, the doing of the survey is more than enough. Only rarely does anyone get down to what happens next.
Employee Success 7 Ways Feedback Works - Click To Read Article
Feedback to your people works if you get it right. They develop; your business grows and everyone's a winner. Now, here's the good news! In this article are 7 reasons to build 'Feedback' into your skillset.
Employee Motivation - The 8 Basics - Click To Read Article
To motivate your employees, it is vital that you start off with understanding that there are some things that need to be fixed first, before you can get on with the above the line actions which develop a strong and engaged culture...
Empowerment - The Key To Developing Your Management Skills - Click To Read Article
It's amazing how many managers feel that they just cannot be absent from their workplace because they are 'irreplaceable'. By empowering their employees, much more is possible...
Effective Working Practices In Your Office Space - Click To Read Article
Whilst many of us work in offices where the organization is responsible for most things, decisions about effective working practices in our work area can be reduced by what we are allowed to do. Yet there are a number of steps we are able to take that we do have control of. Things like...
Effective Working Practices - Three Tips To Clear Out The Clutter - Click To Read Article
Making life simpler around the office will lead you to become more effective as well as more efficient. Ready for simplicity? Here are three great ideas.
Easy Team Building Tactics - Making The Most Of More Of Your People - Click To Read Article
Unexpected recognition for a job well done is very, very validating for your people. It's how you do it that counts...
Decision Making Processes Doing the Best You Can - Click To Read Article
Ever been frustrated by someone who made a decision that seemed to be the wrong decision?
Difficult Managers - 6 Steps To Handling Them! - Click To Read Article
Managing teams is tricky enough, but when you have a challenging manager to deal with as well - I guess you could do without it...
Crisis - What Crisis? - Click To Read Article
In an ideal world, we would never have crises. Yet in the real world we do. Managing crisis is quite a challenge, so here are some thoughts on how to make it work best for you.
Customer Service - The Disney Way - Click To Read Article
The customer service at Walt Disney World in Florida had always been exemplary. Yet on this occasion, as the new millennium began, there was something wrong...
Creating A Business Vision - First Step To Successful Succession Planning For Your Business - Click To Read Article
Succession planning is an absolute necessity for you to develop a sustainable growing and evolving business. First step is to know where you are going. Through creating a compelling and growth-focused business vision. Here's how...
Customer Service - How To Get The Customer Facing Employees You Must Have - Click To Read Article
The truth is, it's always best to recruit the people you want and need in your business, rather than create that silk purse out of the sow's ear you already have.
Delegate Successfully - The Four Level Rule - Click To Read Article
# Delegation is a subtle, yet vital art in business. It can work for you - but only if you use it well. And use it for the benefit of all involved. There is a vital 'ground rule' that you must accommodate. And that's around a clear 'level of authority' to act...
Delegation for Business Leaders - How Letting Go Works - Click To Read Article
# To create the time for the specific role of a leader, as much as possible of the day to day delivery must be handed over. This level of delegation is very important, not only to create the space for the leader to develop visions and longer terms strategic goals, but also in encouragement of key individuals who will both be challenged by new activities, but will also be developed for the future benefit of the organisation.
Customer Focus Just 5 SimpleThings You Need to Think About - Click To Read Article
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We all have weaknesses. Whatever our roles. In management positions, one of the bigger challenges is to recognise our own shortcomings and alter our own behaviours. Sometimes this can be very challenging...
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When you're where the buck stops, it's easy to regard help as something you can't accept. Especially when offered. Let me share a story. A famous radio presenter in the UK, Roger Royle, once told this anecdote about 'saying no'...
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In any business, unless you are a true one man band, you need the help of valuable people around you. By ensuring their capabilities are developed as you go, you will bring along a team supporting you, that will be able to do pretty much everything you can do. Delegating can be tough to get the hang of, but it is of immense value. Here's how to let go, comfortably...
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Much has been said over the years about leadership styles. Yet research into the best and most practical overview leads to the easiest conclusion (there will always be variables on these, as well as mixes of them), are that there are four distinct leadership styles. With one to avoid as well!
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For business to be successful, you have to take every step possible to make sales, control costs, be profitable. Yet there is an asset that so often gets looked over. The very people you employ. And if you work it right, they can bring in rewards like you never thought possible.
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You can achieve new levels of success when you delegate appropriate workload effectively. Successful individuals perfect the art of delegation, while average workers desperately cling to jobs that are important but should ideally be left to other key players in their team.
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By using your best asset, your people, really well, it helps you and your shareholders benefit. Your people have wonderful skills and leveraging this is what makes good businesses truly great.
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Trust is formative in how you do your business. Your people will reflect your behaviours with them and at the end of the day, your customers and clients will be on the receiving end of the values of your business or organisation. But, where to start. Here are some ideas...
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A well functioning team includes a number of effective people who are concerned about each other and are strongly committed to their assignment. These individuals have the right motivation to work with their collective strength and skill to achieve a given target. Building and managing such a team is a challenge and, ultimately, a pleasure.
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We all have weaknesses. Whatever our roles.
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Often, when we are given a compliment, or someone says 'Thank you', we feel it is polite to gently refuse. We say things like 'It's nothing' or 'No, no - it was all you'. Yet, there's much more to it than that. There is a huge value in accepting help in your business, to build your own capacity as well as growing your team too.
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Here are 6 steps to help you make the best impression - and get the job! Now that more and more organisations are using a competency based framework for interviewing. Any help you can get is worth it!
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Managing teams is tricky enough, but when you have a challenging manager to deal with as well - I guess you could do without it. But a structured approach can mean success for all sides.
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For a manager to develop, organize and motivate their employees is pretty much the most important job they have, to ensure progress and profit. Everyone in the team needs to really comprehend their role and how it sits in the bigger picture. So, in bigger activities, project management is vital for a successful outcome. Here are some first steps...
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Meetings take up time and effort, so they need to be very productive and useful. One aspect worthy of focus is how well you organise your meetings and having a great agenda does just that. Want to know more? Read on...
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As a manager, your listening skills play a vital role in a lot of real life situations, especially your workspace. How well you listen to your employees can have a big impact on the kind of work output you achieve. Yet listening isn't that difficult, when you know the tricks...
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It's always fun to be a part of a team, where people put their resources together for the achievement of one common goal. What fun would it be if you could carry over the same spirit of dedication, focus and unity to your workspace. One possible way to go about this is - coaching your employees.
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You start off alone. Be it as a solo business owner or a manager looking after a part of a larger business. It gets busier, you get distracted from what you want to do, because there\'s only one of you and you\'ve only got one pair of hands.
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Succession Planning isn't just about preparing for boardroom changes. It's about how to create seamless changeovers for opportunities that might present themselves. Through empowering your people, you generate enthusiasm and engagement.
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Succession Planning isn't just about preparing for boardroom changes or grooming your son or daughter to take over when you want to retire. It's much more about how those who manage others create seamless changeovers, preparing who you have, for opportunities that might present themselves.
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Customer service is a fundamental quality that every business must have. The higher the standard, the higher the return on the investments you make. But just how do you measure your performance, in an easy-to-use way? It's really quite simple...
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Your business, whether it is small, medium or large. If you lead a team of employees. Or even CEO a multi-mega-sized business it doesn't matter. You have to have the skills to get the best out of your people. Your people management skills have to be more than up to scratch.
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There are many tools to help managers with their people management skills. Yet sometimes, the best solutions are to be found close to home. Here's a few to help...
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Remember the Pareto Principle. Aka the 80:20 rule. Well, here's something much, much easier! Answer these questions every day. Consider your responses thoughtfully, or with your team maybe. Or with your coach, or trusted friend. Or simply have a little memo taped up somewhere you can't miss it. 5 Questions. Try it for a week, a month - get the habit. It will make your business. It will make your people. It will make you...
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We all want great service, whether we are buying our weekly groceries from a store, or want a billing hitch resolved at our local utilities provider. Whether it's getting our car fixed, or a great meal in a restaurant. So we can holler and complain about how poor customer service and satisfaction has become - or we can do something about it ourselves, when we have those one-to-one opportunities with a real person.
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Change, as they say, is all around us. And if implemented badly, creates ill-will and a whole raft of negative beliefs about what it means to us. It can fill us with fear and worry. But there are positives you can get out of change. Here's how..
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Change is thrust upon us every hour of every day - in a radically and rapidly changing world, you just have to get over it! There are ways to do this - common sense ways which when we get into turmoil with ourselves, we lose track of. Here are a few reminders for you.
10 Easy Ways To Build Trust With Your Employees - Click To Read Article
Every successful manager must trust their team and have a good relationship with employees. When there is trust and support from the manager, employees perform better.
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