Building A Strong Rapport with Your Employees
We are going to talk about how to gain rapport with your employee. Rapport is something that business owners must work at to get the best results. What is rapport? : The ability to enter someone else’s world, to make that person feel that you understand him/her and that you have a common bond.
So, how can you gain rapport with your employee? What must take place in order for your employee to trust you, and how do you get into his/her world? Many business owners face a challenge relating to their employee.
When business owners tell me that it’s hard to relate, my first reaction is that they haven’t found ways to enter their employee’s world.
How do you create rapport with your employee? We do it by discovering things in common. We call this process, mirroring or matching.
What can you match about your employee? Please write down your answers.
1.
2.
3.
However, studies have shown that only 7% of what is communicated between people is transmitted through words, 38% comes though from the tone of voice and 55% of communication, the largest part, is a result of physiology or body language.
What if you use all three together? While the words are working on the person’s conscious mind, the tonality and physiology are working on the unconscious. That’s when the brain is thinking. “ Hey my parents are thinking like me (he/she must be ok”) and because it’s unconscious, it’s even more effective. You’re not aware of anything but the bond that has been formed with your teenager.
KEY POINTS
· All the skills you learn in this article are really ways to achieve greater rapport with people (including yourself)
· When people are like each other, they tend to like each other.
· What if you could mirror everything about people? People then feel that they’ve found a soul mate.
· There are two keys to mirroring---- keen observation and personal flexibility.
· Remember, rapport doesn’t mean you’re smiling. Rapport means responsiveness.
· We are always communicating and interacting. Rapport is simply doing both in the most effective ways possible--- all you need to do is learn how to enter your teen’s world.
Thanks so much for your commitment to this first mini-series. If you would like more information about gaining rapport and connecting with your teen, please order the book Connecting With Your Teen, which has more information along with case studies.
Again thanks for the opportunity and your quest to bond with your teenager.
See you at the top!
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Building A Strong Rapport with Your Employees - To learn more about this author, visit Dr. John Oda's Website.
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Dianne CramptonDianne Crampton is an executive leadership coach, team culture consultant, author and president of TIGERS Success Series, Inc. Dianne has been helping CEO's and Executives connect their employees to their core values and goals for over 20 years using the trademarked TIGERS team culture process, which stands for trust, interdependence, genuineness, empathy, risk and success. To download a free white paper on behaviors that build strong teams and behaviors that will predictably tear them down go here. Dianne's contribution to the 2010 Pfeiffer Consulting Journal (an imprint of John Wiley and Sons Publishers) entitled TIGERS Hearted Teams is available in November 2009. Her new book TIGERS Among Us: 5 Winning Business Team Cultures And Why, Three Creeks Publishing will release in March 2010. To receive publishing discounts, subscribe to the free TigerTracks Newsletter here. - Visit Dianne Crampton's Website |
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Leanne Hoagland-SmithAre your sales where you want them to be? Will you be one of the few who achieves sales or business success or one of the many who have failed to change? Are you tired of being told you are like everyone else? Then you may find my first book on sales of interest. Be the Red Jacket in the Sea of Gray Suits, The Keys to Unlocking Sales available at Amazon or at http://www.processspecialist.com/red-jacket.htm. This book is a reflection of my no-nonsense approach to improving sales to overall business results. If you are truly committed to making sustainable changes, then I can help you secure a positive return on your investment because I focus on executable solutions not telling you the problems you already know you have. From training to corporate (group) coaching to executive one on one coaching, my approach is to assess, create awareness, build a goal driven action plan and then execute. The bottom line question is "Not do you or your employees know it, but do you or they want to do it?" Please call for a free strategy session at 219.759.5601. - Visit Leanne Hoagland-Smith's Website |
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Cheryl MatthynssensCheryl is a life skills coach, licensed Chemical Dependency Counselor and a 20 year entrepreneur. Cheryl's dedication to achieving a life of balance led to her expanding her teaching from the simple managing of life's daily challenges to adding financial well being as well. A direct marketer with DrinkACT, she is gaining ground in the online community with her concepts of making sure business owners, entreprenuers and employees have well rounded life styles. She opened up a small affiliate site - The Balance Guide- to help others find resources for mental and emotional well being. Visit Cheryl's blog to see more of the diversity beyond business she has began offering online at www.thebalanceguide.blogspot.com - Visit Cheryl Matthynssens's Website |
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