Michael Shuster Articles

The ‘Mystery’ Of Managing Your Staff!! - Click To Read Article
Have you ever experienced a rude or offensive employee at a restaurant, and vowed never to return? Have you ever felt that you would have spent more money, if the staff were knowledgeable or valued your business? It would be nice to think that you don’t have any staff like that in YOUR organization, but WHAT IF YOUR CUSTOMERS SAY THE SAME THING? All managers have experienced a time where they wished they were the proverbial fly on the wall, to see exactly how their staff interact with the customers.

Negotiating - Click To Read Article
When it comes to negotiating your conversational skills will play a big part in your success. One key to becoming a great conversationalist is to pause before replying. A short pause, of three to five seconds, is a very classy thing to do in a conversation. When you pause, you accomplish three goals simultaneously.

MANAGE YOUR TIME - Click To Read Article
In a world with more automation - more electronic devices to manage our time, communication, and productivity than we have ever had before, lack of time continues to develop as an increasing problem for many.

Investing Near Universities - Click To Read Article
I often read success stories where the investor stated that what seemed to be a case of exceptionally good luck with a very profitable deal was nothing more than a case of preparation (education) meeting opportunity. On a side note, have you ever considered sending your investment properties to college? It seems that houses, as well as people, profit from a college education. I have read several success stories talking about profitable student housing markets. Research validates this suggestion.

HIRING GOOD PEOPLE IS TOUGH … Keeping Them Is Even TOUGHER!!! - Click To Read Article
We all ask employees their reasons for resigning. It is not enough to understand why good people leave good jobs. We must also understand why they stay. With current talent wars, the best way to keep your stars is to know them better than they know themselves – and then use that information to customize the careers of their dreams, and help them grow.

Employee Orientation -- A Good Start for Long Employment - Click To Read Article
We’ve all considered the cost to find, hire, and train a new employee? Some calculate the cost of losing a trained employee (especially one of your better performers). Consider the costs of NOT properly training a new employee: - Employee errors risk the safety of your customers, - Lower quality service to your customers, leading to a decrease in repeat business, - Not knowing proper procedures, decreased efficiency and productivity, - Lack of sales and/or customer service training, effectively decreasing the dollar value per customer.

Effective Interviewing - Are All Job Interviews The Same ? - Click To Read Article
Unfortunately most interviews are the same. If every company has different hiring criteria, different expectations and requirements of their staff, and are looking for different types of people than other, how can you expect to identify the best candidate, by using the same hiring process?

DO YOU HIRE ‘SMART’ ? - Click To Read Article
Have you ever hired someone who did not meet your expectations? Have your managers been properly trained for ‘effective interviewing’? Chances are the first time your managers were in a position to conduct an interview (hire someone), they simply asked the same questions to the applicant, that were originally asked of them, when they used to apply for jobs. Unfortunately good interview questions for one job, are not good questions for another. Furthermore, once the applicant offers their responses, how do your managers determine if the answers are good? Specifically does this applicant represent a perfect ‘jobfit’?

Buy American. I Am - Click To Read Article
The financial world is a mess, both in the United States and abroad. Its problems, moreover, have been leaking into the general economy, and the leaks are now turning into a gusher. In the near term, unemployment will rise, business activity will falter and headlines will continue to be scary. So ... I’ve been buying real estate.

ATTRACTION - Attract The BIG Fish … Not The Carp! - Click To Read Article
All too often we hear Managers talking about how difficult it is to find good help. We all continue to advertise in the paper, collect applications/resumes, and interview the same way previous generations have for years. In fact, we’ve changed the way we do everything in business over the past 25 years … EXCEPT the way we hire and manage employees.


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