Recent Articles From EvanCarmichael.com http://www.evancarmichael.com/ http://www.evancarmichael.com/Technology/1150/The-Myths--Realities-of-Customer-Relationship-Management-CRM.html http://www.evancarmichael.com/Technology/1150/The-Myths--Realities-of-Customer-Relationship-Management-CRM.html The goal of our discussion here is to differentiate between the myths and realities regarding CRM and to remove some of the mystery around these types of solutions and their benefit to your organization. By M. Danny Estrada, MBA CRM Practice Manager, Net@Work