Recent Articles From EvanCarmichael.com http://www.evancarmichael.com/ http://www.evancarmichael.com/Leadership/2037/Why-Customer-Focus-Training-is-a-Strategic-Investment-and-NOT-an-Expense.html http://www.evancarmichael.com/Leadership/2037/Why-Customer-Focus-Training-is-a-Strategic-Investment-and-NOT-an-Expense.html This article makes a compelling case for why training your entire organization to be Customer-Focused is a strategic investment and something that you should do now, before it is too late. It does not matter the size of your organization. By the time you finish this article you will have clear and tangible evidence that failure to act will hurt your business. http://www.evancarmichael.com/Leadership/2037/Leadership-and-Keeping-Your-Customers.html http://www.evancarmichael.com/Leadership/2037/Leadership-and-Keeping-Your-Customers.html This article presents a brief real situation, case study which illustrates the critical importance leadership plays in customer retention, employee retention, customer loyalty and profitability. http://www.evancarmichael.com/Leadership/2037/Research-Findings-on-the-Importance-of-Creating-a-CustomerFocused-Culture--It-will-shock-you.html http://www.evancarmichael.com/Leadership/2037/Research-Findings-on-the-Importance-of-Creating-a-CustomerFocused-Culture--It-will-shock-you.html Every month we scan as much of the Customer Focus, Service Excellence and Customer Experience Research as we can to make sure we have our fingers on the pulse of what customers and business leaders are saying and thinking. Here is a short summary of what current research is revealing. It's not listed in any order as it is all important! http://www.evancarmichael.com/Leadership/2037/Customer-Focus-in-a-Slow-Economy.html http://www.evancarmichael.com/Leadership/2037/Customer-Focus-in-a-Slow-Economy.html So here we are again. The economy is getting tough and for many, life is stressful and difficult. For business, this is not new. We’ve all been here before. Hopefully we’ve learned from the last time the economy slowed … But then again, have we? http://www.evancarmichael.com/Leadership/2037/Creating-a-Culture.html http://www.evancarmichael.com/Leadership/2037/Creating-a-Culture.html Every company no matter what size develops some type of culture. The culture can be a productive one or, the culture can be a negative one. Whether you set out to create one or not your company develops a culture. That culture is the perception of employees who see and hear how things are done. Your culture is the summary of your environment, morale and management style. This article discusses what you can do to create the kind of culture which will move your company forward. http://www.evancarmichael.com/Leadership/2037/Qualities-of-Leadership--Part-6-Continuous-Improvement-and-Physical-Mental-and-Spiritual-Health.html http://www.evancarmichael.com/Leadership/2037/Qualities-of-Leadership--Part-6-Continuous-Improvement-and-Physical-Mental-and-Spiritual-Health.html This is the sixth article in our six part series which discusses the Qualities of Leadership. It builds on what was covered previously so if you haven’t read the previous articles, be forewarned. In this article we will discuss in greater detail the next two of the qualities of leadership: Continuous Improvement and Physical, Mental and Spiritual Health http://www.evancarmichael.com/Leadership/2037/Qualities-of-Leadership--Part-5-Effective-Communicator-and-Core-Values.html http://www.evancarmichael.com/Leadership/2037/Qualities-of-Leadership--Part-5-Effective-Communicator-and-Core-Values.html This is the fifth article in a six part series which discusses the Qualities of Leadership. It builds on what was covered previously so if you haven’t read the previous articles, be forewarned. In this article we will discuss in greater detail the next two of the qualities of leadership: Effective Communicator and Core Values http://www.evancarmichael.com/Leadership/2037/Qualities-of-Leadership--Part-4-Influential-and-Decisive.html http://www.evancarmichael.com/Leadership/2037/Qualities-of-Leadership--Part-4-Influential-and-Decisive.html This is the fourth article in a six part series which discusses the Qualities of Leadership. It builds on what was covered previously so if you haven’t read the previous articles, be forewarned. In this article we will discuss in greater detail the next two of the qualities of leadership: Influential and Decisive http://www.evancarmichael.com/Leadership/2037/Qualities-of-Leadership--Part-3-Honesty-and-Integrity-and-Confidence-and-Courage.html http://www.evancarmichael.com/Leadership/2037/Qualities-of-Leadership--Part-3-Honesty-and-Integrity-and-Confidence-and-Courage.html This is the third article in a six part series which discusses the Qualities of Leadership. It builds on what was covered previously so if you haven’t read the previous articles, be forewarned. In this article we will discuss in greater detail the next two of the qualities of leadership: Honesty and Integrity and Confidence and Courage http://www.evancarmichael.com/Leadership/2037/Qualities-of-Leadership--Part-2-Genuine-Respect-for-Others-and-Humility.html http://www.evancarmichael.com/Leadership/2037/Qualities-of-Leadership--Part-2-Genuine-Respect-for-Others-and-Humility.html This is the second article in a six part series which discusses the Qualities of Leadership. It builds on what was covered previously so if you haven’t read the first article, be forewarned. In this article we will discuss in greater detail two of the qualities of leadership: Genuine Respect for Others and Humility.