Recent Articles From EvanCarmichael.com http://www.evancarmichael.com/ http://www.evancarmichael.com/Retail/3849/Are-your-people-providing-STAR-service.html http://www.evancarmichael.com/Retail/3849/Are-your-people-providing-STAR-service.html Here are the 5 points of ALL STAR customer service. http://www.evancarmichael.com/Retail/3849/Tips-for-Improving-Communication.html http://www.evancarmichael.com/Retail/3849/Tips-for-Improving-Communication.html Common sense isn't so common anymore...these simple lists can help you establish your minimum criteria/expectations for staff. http://www.evancarmichael.com/Retail/3849/Why-Improve-Your-Communication-Skills.html http://www.evancarmichael.com/Retail/3849/Why-Improve-Your-Communication-Skills.html Ask yourself these questions. The answers you generate may surprise you. http://www.evancarmichael.com/Retail/3849/Making-Training-Stick--10-tips.html http://www.evancarmichael.com/Retail/3849/Making-Training-Stick--10-tips.html Practical, no fluff list. http://www.evancarmichael.com/Retail/3849/Customer-Service--do-you-get-it.html http://www.evancarmichael.com/Retail/3849/Customer-Service--do-you-get-it.html Building relationships is the cornerstone of all sales - how do you get started? http://www.evancarmichael.com/Retail/3849/Fitting-In-From-On-Staff-to-In-the-Know.html http://www.evancarmichael.com/Retail/3849/Fitting-In-From-On-Staff-to-In-the-Know.html An effective orientation process can help you get and keep staff during these tough hiring times. http://www.evancarmichael.com/Retail/3849/Im-sorry-just-isnt-good-enough---the-new-science-of-apology.html http://www.evancarmichael.com/Retail/3849/Im-sorry-just-isnt-good-enough---the-new-science-of-apology.html Ever wonder why apologizing can sometimes make matters worse? There is a secret to apologizing better than everyone can learn - essential for dealing with customers, AND loved ones. http://www.evancarmichael.com/Retail/3849/Determining-Their-Needs.html http://www.evancarmichael.com/Retail/3849/Determining-Their-Needs.html Why it matters to know our customers needs. http://www.evancarmichael.com/Retail/3849/If-you-want-something--just-ask.html http://www.evancarmichael.com/Retail/3849/If-you-want-something--just-ask.html How customer surveys can help build your business. http://www.evancarmichael.com/Retail/3849/Generations-X--Y-Motivating-and-Engaging-Young-Employees.html http://www.evancarmichael.com/Retail/3849/Generations-X--Y-Motivating-and-Engaging-Young-Employees.html Practical tips for understanding and working with Gen X and Y workers.