Recent Articles From EvanCarmichael.com http://www.evancarmichael.com/ http://www.evancarmichael.com/Sales/405/Dealing-with-Difficult-Customers-5.html http://www.evancarmichael.com/Sales/405/Dealing-with-Difficult-Customers-5.html Three ways to prevent Customer from Hell experiences (From Shaun Belding's "Winning at Work" newsletter) http://www.evancarmichael.com/Sales/405/Dealing-with-Difficult-Customers-4.html http://www.evancarmichael.com/Sales/405/Dealing-with-Difficult-Customers-4.html Dealing with 'Suspicious Sally' - Customers who don't trust you. (From Shaun Belding's "Winning at Work" newsletter http://www.evancarmichael.com/Sales/405/Dealing-with-Difficult-Customers-2.html http://www.evancarmichael.com/Sales/405/Dealing-with-Difficult-Customers-2.html How to deal with customers who want to complain, but not listen. (From Shaun Belding's "Winning at Work" newsletter http://www.evancarmichael.com/Sales/405/Dealing-with-Difficult-Customers-1.html http://www.evancarmichael.com/Sales/405/Dealing-with-Difficult-Customers-1.html How to deal with customers who are information junkies and time vampires (From Shaun Belding's "Winning at Work" newsletter http://www.evancarmichael.com/Sales/405/THE-IMPORTANCE-OF-REDUCING-AND-RESOLVING-CUSTOMER-CONFLICT.html http://www.evancarmichael.com/Sales/405/THE-IMPORTANCE-OF-REDUCING-AND-RESOLVING-CUSTOMER-CONFLICT.html Is conflict with customers just an inevitable part of doing business? Or does it make sense for companies and their sales forces to take steps to reduce and recover from customer conflict? This article does the math - and shows the real cost of losing just one customer. http://www.evancarmichael.com/Sales/405/How-To-Win-Back-A-Customer.html http://www.evancarmichael.com/Sales/405/How-To-Win-Back-A-Customer.html Everyone who has been in sales knows how much work it can take to acquire a new customer - which makes losing a customer that much more painful. This article talks about strategies for winning back customers who might be thinking of walking.