Recent Articles From EvanCarmichael.com http://www.evancarmichael.com/ http://www.evancarmichael.com/Business-Coach/4218/How-to-Use-Scripts-to-Ensure-Consistency-in-Customer-Service.html http://www.evancarmichael.com/Business-Coach/4218/How-to-Use-Scripts-to-Ensure-Consistency-in-Customer-Service.html Is your first reaction like that of my clients - scripting doesn’t work, scripting is too artificial, scripting doesn’t take into account different personalities? I’ve heard just about every excuse as to why scripts won’t work; but, as I wean my clients onto the idea and they see their bottom line increasing, converts are made. Here’s how to get started. http://www.evancarmichael.com/Business-Coach/4218/Think-Link.html http://www.evancarmichael.com/Business-Coach/4218/Think-Link.html How to Stop Order-Taking & Satisfy Customers by Selling What They Need