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<title>Hidden Costs and Benefits of Conflict Management</title>
<description>This article discusses the costs of unmanaged conflict and how a conflict management system can save money.</description>
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<title>Mediation:  A Better Way of Doing Business</title>
<description>Explains how mediation can help the busines owner to resolve thorny problems with employees or suppliers and distinguishes mediation from arbitration.</description>
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