Recent Articles From EvanCarmichael.com http://www.evancarmichael.com/ http://www.evancarmichael.com/Sales/617/Email-Communication-Tips--Part-Four.html http://www.evancarmichael.com/Sales/617/Email-Communication-Tips--Part-Four.html It’s very easy to use business-jargon without considering the level of “inside” knowledge of your recipient(s). For more powerful advice... http://www.evancarmichael.com/Sales/617/Email-Communication-Tips--Part-Three.html http://www.evancarmichael.com/Sales/617/Email-Communication-Tips--Part-Three.html Be careful not to forward emails just because you think others would enjoy them – this is less likely to be true when the recipient receives a large number of emails each day! For more tips... http://www.evancarmichael.com/Sales/617/Email-Communication-Tips--Part-Two.html http://www.evancarmichael.com/Sales/617/Email-Communication-Tips--Part-Two.html Make sure you only email when necessary - and only send to people who need to receive it. Many people are overwhelmed by the number of emails they receive – especially if they have been away from their desk for any period of time! So, don’t become one of the “email for anything” generation! More tips... http://www.evancarmichael.com/Sales/617/Email-Communication-Tips--Part-One.html http://www.evancarmichael.com/Sales/617/Email-Communication-Tips--Part-One.html It’s already quite likely that your Customers (or colleagues) will receive more email messages than from any other communication formats. Therefore, it becomes ever-more important that you give each message the best chance to be read and acted upon. Here are four articles to provide some tips to help you achieve this http://www.evancarmichael.com/Sales/617/DecisionMaking--Dealing-with-the-Avoidance-Factors--Part-Two.html http://www.evancarmichael.com/Sales/617/DecisionMaking--Dealing-with-the-Avoidance-Factors--Part-Two.html Continuing this list of key "avoidance" factors - those that can prevent or delay the effective decision-making process your team, business or organisation needs http://www.evancarmichael.com/Sales/617/DecisionMaking--Dealing-with-the-Avoidance-Factors--Part-One.html http://www.evancarmichael.com/Sales/617/DecisionMaking--Dealing-with-the-Avoidance-Factors--Part-One.html In this pair of articles, you'll find twenty key reasons why people avoid – or put off - making decisions. So, aim to honestly assess the ones you are “guilty” of – and commit yourself to overcoming them… http://www.evancarmichael.com/Sales/617/Your-Customers-and-How-to-Deal-with-Them--Bonus-Thoughts--Part-Two.html http://www.evancarmichael.com/Sales/617/Your-Customers-and-How-to-Deal-with-Them--Bonus-Thoughts--Part-Two.html If you are keen to discuss Customer service with your team, here are some questions you might use to stimulate a discussion – either individually or in a “group-think” session. Select a few that might help: http://www.evancarmichael.com/Sales/617/Your-Customers-and-How-to-Deal-with-Them---Bonus-Thoughts---Part-One.html http://www.evancarmichael.com/Sales/617/Your-Customers-and-How-to-Deal-with-Them---Bonus-Thoughts---Part-One.html Following on from our series of four articles, here are some specific tips and actions to help your people deliver the level of service you are aiming to achieve http://www.evancarmichael.com/Sales/617/Your-Customers-and-How-to-Deal-with-Them--Part-Four.html http://www.evancarmichael.com/Sales/617/Your-Customers-and-How-to-Deal-with-Them--Part-Four.html This article concludes our series of four. The achievement of powerful levels and actions in Customer service is vital to the success of any organisation; poor service equally leads to failure to some degree. So, read on... http://www.evancarmichael.com/Sales/617/Your-Customers-and-How-to-Deal-with-Them--Part-Three.html http://www.evancarmichael.com/Sales/617/Your-Customers-and-How-to-Deal-with-Them--Part-Three.html Continuing this series of key articles aimed at helping you build and maintain a standard of Customer service that will allow your organisation to gain a high level of public regard and goodwill in this vital area