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Sales Training London: Are Your Prospects Playing Games With You

Sales Training London: Are Your Prospects Playing Games With You
Free Download - Sales Training London The 7 Reasons Why YOU Fail to Sell By Marcus Cauchi
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Power plays are destroyers of adult relationships and put people in situations where everybody loses. Creators of power plays assume they can't get something by simply asking for it, so they attempt to put the "opposition" into a subservient role.

Power plays turn into games, which are insincere, manipulative transactions between people. An example of a game is Poor Pitiful Me, where the customer claims great inconvenience or personal trauma over a minor misunderstanding or a fabricated service issue. The customer plays the victim and paints you as the persecutor; his goal may be a release from a contract, a discount in price, or some other compensation. A restaurant owner told me that he's had customers eat half of a sandwich, then claim it wasn't what they ordered and demand compensation for the whole meal. The customer plays victim, but if the owner does not acquiesce to this unreasonable demand, then the customer becomes the persecutor as he gets mad at the new victim - the owner. People playing games constantly switch between roles of victim, persecutor, and rescuer. The ultimate goal of a game player is to avoid responsibility for his own actions or situation.

The best way to handle a game is to get out of it by trying to have an adult-to-adult conversation with your customer. If he will not allow this to occur, then you are ultimately better off not doing business with him. Abrasive personalities and difficult people come with the job, but limit your tolerance for anyone who harasses, belittles, or demeans you. It takes a lot to walk away from a sale, but if it is not to your overall benefit, then have the guts to walk away.

If you want to learn more about transactional analysis in sales either contact me or go to this handy resource - http://www.ta-tutor.com/!dratri/xdrallp.htm.

Happy selling.

(C)Copyright Sandler Sales Institute 2006, excerpted from Sandler's award winning Strategic Sales Management system

Regards





Sales Training London Are Your Prospects Playing Games With You - To learn more about this author, visit Marcus Cauchi's Website.

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Linda Richardson
Linda Richardson is the Founder and Executive Chairwoman of Richardson, a global sales training and performance improvement company. As a recognized leader in the industry, she has won the coveted Stevie Award for Lifetime Achievement in Sales Excellence and she was identified by Training Industry, Inc. as one of the “Top 20 Most Influential Training Professionals.” Ms. Richardson is credited with the movement to Consultative Selling and is the author of ten books on selling and sales management, including Sales Coaching — Making the Great Leap from Sales Manager to Sales Coach, and Stop Telling, Start Selling. She teaches sales and management at the Wharton Graduate School of the University of Pennsylvania and the Wharton Executive Development Center. Linda is a frequent speaker at industry and client conferences, has been published extensively in industry and training journals, and has been featured in numerous publications, including The Wall Street Journal, Forbes, Nation’s Business, Selling Power, Success, and The Conference Board Magazine. Learn more about Richardson's sales training and performance improvement solutions at http://www.richardson.com web - Visit Linda Richardson's Website

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Marcus Cauchi
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Marcus Cauchi is London's first licensed Sandler sales trainer. 19 years in direct sales, he's sold physical products, services and intangibles with varied success. Over 16 years he left behind over £56 million in deals he could have won, but did because he didn't know any better. He thought you had to qualify for needs, present the benefits of your solution, trial close, follow up with a proposal or further information and the close. He learned the hard way that when you "pitch" a prospect lies to protect himself. When you present and answer his questions, he'll steal your ideas. When you close, he'll mislead you or defer to a higher authority (boss, wife, CFO) and then when he's got you to document in writing (proposals) and give away your confidential pricing, he'll shop that around your competitors to get the best deal. When you follow up for a decision, he'll give you unlimited access to his voicemail and hide. Marcus teaches counter intuitive selling. Average clients increase revenues by 100-1100% in a year. He's probably not for you though as it's difficult and expensive.


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